Terms of Delivery - International Shipping

Delivery Terms - International Delivery

We deliver products from the Frenchic online store to Finland, Estonia, Sweden, and Denmark.

We deliver Frenchic Paint® to Finland, Estonia, Sweden and Denmark.

Please check that you have entered your address, email address, and phone number correctly for parcel delivery.

You will receive an automatic shipment notification by email, and the tracking code can be found in your order confirmation. The customer is responsible for ensuring that their address and name details are correct.

Orders are processed in the order they are received, and your parcel will be dispatched quickly, within 2-3 business days at the latest. We aim for fast delivery, but please note that parcels do not move on public holidays or weekends, for example.;

Tracking and receipt of the shipment are the recipient's responsibility

If the selected carrier cannot reach the recipient for home delivery, your parcel will probably be taken to the nearest pickup point. Your tracking code shows where your parcel is - you can call the local pickup point or download Matkahuolto's own app, where you can change the pickup point yourself and track your parcel. You can find the app in the Play Store. The tracking code is in the order confirmation sent automatically to your email; check your spam folder.

Check the product tab: "Delivery methods" to see whether your chosen delivery option includes a call or notification about the shipment. Not all home delivery options include a call in advance or a notification to the customer. Notification services are handled by the selected carrier, for example Matkahuolto.

If your shipment has not arrived and you have not received a tracking code by email (check your spam folder), email us and we will help you track your parcel.

Please remember that shipments do not move on weekends, and that many pickup locations have significantly shortened the holding period for uncollected parcels.;

An uncollected parcel/returned shipment can be resent for a delivery fee of 25 EUR.

An uncollected parcel / returned shipment is not a return.

We use as much recycled material as possible for packaging

The plastic films, Frenchic bags, and packaging cushioning we use for packaging, etc., are largely made from eco-friendly materials. We pack even small purchases as parcels because our customers want fast delivery; letter post takes longer to reach the customer and cannot be tracked.

Important: Please keep paint, which is susceptible to frost, away from extreme temperatures in both summer and winter after collecting your parcel - do not leave it in a cold car or direct sunlight, for example. We cannot compensate for paint that has frozen, for example. We recommend taking the usual precautions when opening packaging for any products containing liquids.

DELIVERY TIME AND METHODS

2-5 business days, Matkahuolto or PostNord.

Order paint straight to your door or choose your nearest pickup point - fast and secure delivery, starting at just EUR 6.50 per order.

You can easily find all our delivery costs in each product's details under the "Delivery methods" tab. Choose the delivery option that suits you.

Frenchic Finland is a Finnish family business and a trusted online store. Our products are always shipped to you as quickly as possible from Tampere, Finland.

ORDER CONFIRMATION

We will email you an order confirmation as soon as youhave placed your order.

DELIVERY AND SHIPPING CLAIMS

The sender is in no way responsible for the actions of the selected carrier.

The recipient is always responsible for checking the shipment details, tracking and tracing the shipment, and accepting delivery.

The sender is not liable for lost or delayed shipments.

An uncollected shipment is not a return.

It is not possible to return redelivered products or replace/compensate for products damaged in transit.

For return inquiries, email the sender and specify the items, quantities, and damage in your message. Please include photos.

Pickup from the Warehouse Store

Please collect your order as soon as possible.

Pickup orders must be collected within one week (7 days) of the order date. A reprocessing and storage fee of 25 EUR applies if an order remains uncollected at the pickup location for more than 7 days, up to a maximum of 30 days. The order will be released once the storage fee has been paid. Due to limited storage capacity, we cannot store uncollected orders for more than one month.

Products cannot be returned without shipment-specific approval.

When making a return, please ensure that the products are unused, undamaged, and in their original packaging.

Please note that we will refund only the price of products that are in saleable condition and free of defects, not the shipping costs.If returned products arrive at the warehouse damaged in transit, we will not refund them.

The right of return does not apply to color charts, the Color Guide, or Peel & Stick color samples.

Products must be returned to the place of purchase, and the company that sold the products to the customer will handle the return.

The customer is responsible for the costs of the return and any damage during shipping. If the sender does not adequately protect and pack the products for the return shipment and they are damaged in transit, the return cannot be processed because the products are no longer fit for sale. The return shipment will be inspected at the warehouse upon arrival.

A copy of the delivery note stating the reason for the return must be included with the return. Shipping costs and products that cannot generally be exchanged are excluded from the right of return: items specially ordered for the customer, discounted items, and discontinued items.

Returns sent cash on delivery, as a credit parcel, or with payment due on receipt will not be accepted.

The sender is in no way responsible for the actions of other companies, the selected shipping method, or the carrier.

Force majeure

A strike, lockout, fire, machine breakdown, shortage of raw materials, official action, or other force majeure event beyond the seller’s control releases the seller from complying with the agreed delivery time. The buyer is not entitled to claim compensation as a result.

For example, a strike, COVID-19, or another epidemic may cause delays in the transport chain or elsewhere, of which the sender is unaware and for which they are not responsible. Weather conditions, especially in winter, may also make orders and deliveries more difficult and delay them.

Ownership

The goods become the buyer’s property once they have been paid for in full.

Payment methods

On the Frenchic Finland online store, payment intermediation and payment services are provided by Paytrail. You can pay securely using online payments from Finnish banks, the most common credit cards, and MobilePay.

We are a domestic, safe online store, and our products are delivered to you quickly from Tampere.

Welcome to shop!

Sweden and Denmark - PostNord and Bring

• With the PostNord app, you can easily keep track of your packages
• Bring Tracking

The package is delivered so that the recipient can collect it either from a collection point selected by the sender or from the nearest collection point determined based on the recipient's address. The customer is responsible for ensuring that the delivery details are correct.

Delivery takes approximately 3–8 days. The recipient receives an SMS when the package is ready for collection, so a phone number is required. When providing a phone number, include the country code and prefix, for example +46 123 456 789.

The storage period for packages at collection points may vary, after which uncollected packages are returned to the sender. Reshipping is always subject to a fee, and a handling fee of 25 euros is added to the shipping cost. Reshipped products cannot be returned.

Returns from countries outside Finland are not free of charge. The right of return does not apply to color cards, color guides, or Peel Stick color samples.

Winter deliveries: our products are delivered to collection points in a temperature-controlled transport chain. Customers are responsible for keeping the product warm during transport from the collection point to their home.