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Refunds and refunds

While it is very unlikely that you want to return the products you purchased from this online store, if so, please do so within 14 days of the date of purchase and follow the instructions below.

1. Email us at about RETURN [Order number], and let us know in a message that you want to return one (or more) of your products. You can find the invoice number for your order in the email we sent you when the product was purchased.

2. Return the product. The product must be unopened and in its original packaging without damage or markings. Please note that you will pay for the return and replacement of the product yourself. You are also responsible for the cost if the product is damaged or lost during the return. Attach to return: your full name, address, phone number, email. Return address: Frenchic Paint Finland, Vehkosuontie 13, 14500 Iittala Finland. Email: tel +358 405198477 Once the product has been received from us, we will contact you again and notify you that the product has been received and take the necessary action.

Note. an undelivered package / returned shipment is not a return. If you have any questions, please do not hesitate to contact us via the form on the Contact page. If you purchased your Frenchic product from our reseller/stockists, please contact the place of purchase directly to review that reseller's return policy, thank you.

Hae tuotteita, blogikirjoituksia ym.