We deliver products to Finland, Sweden and Denmark.
Please check that you have provided your address,
your email and phone number correctly for the delivery of your parcel.
You will receive an automatic notification of the shipment and a tracking code in your email.
Tracking and receipt of the shipment is the responsibility of the recipient
If the selected carrier does not reach the recipient at the home delivery, your parcel will most likely be taken to the nearest pick-up point.
The tracking code will tell you where your parcel is - you can call your local pick-up point.
Check the 'Delivery methods' tab of the product to see if the delivery you have selected includes a call or notification of delivery. Not all home delivery options include calling in advance or notifying the customer.
Notification services are provided by the carrier of your choice, for example PostNord.
If you do not hear the delivery and have not received a tracking code in your email (check your spam), please email us and we will help you track the package.
Please remember that shipments do not go out on weekends, and that many locations have significantly reduced the retention period for unclaimed packages.
Uncollected parcels/returned parcels can be resent for a delivery fee of €25.
An unclaimed parcel/returned consignment is not a refund.
You will receive an automatic shipment notification and tracking code in your email. In the Frenchic Finland online store, payment service provider and payment service provider is https://www.paytrail.com
We use as much recycled material as possible as packaging material, and
the plastic films, Frenchic bags and packaging pads we use are also
eco-friendly. The plastic films, Frenchic bags and packaging cushions we use for packaging are largely made from eco-materials. We pack even small purchases in parcels, as it takes longer for letter post to reach the customer.
DELIVERY TIME and METHODS
3-6 working days / POstNord
ORDER CONFIRMATION
We will send you an order confirmation by email as soon as you place your order.
DELIVERY OF GOODS AND COMPLAINTS ABOUT TRANSPORT
The sender is not responsible in any way for the performance of the selected carrier. The customer is always responsible for the tracking, tracing and receipt of the shipment.The Sender is not liable for lost or delayed shipments.
An unclaimed shipment is not a return.
Return of reshipped items or replacement/replacement of items damaged in transit is not possible.
RETURNS
For returns, please contact the sender by email (moi@frenchicpaint.fi) and specify the items, quantities and damage in the message. Include photos.
Items cannot be returned without shipment specific approval.
Any returns must take into account the condition of the products: products can be returned if they are unused and in their original packaging.
The customer is responsible for the cost of the return.
The return must be accompanied by a copy of the delivery note, indicating the reason for the return. Products which cannot be exchanged according to the usual practice in the sector are excluded from the right of return: special order products, discounted products and products which have been withdrawn from the range.
Returns sent by postal order, by credit parcel or by cash on delivery will not be honoured.
The sender is not responsible in any way for the actions of other companies, the mode of transport chosen or the carrier's actions.
Force majeure
Strike, lockout, fire, breakdown, shortage of raw materials, action by the authorities or other force majeure beyond the seller's control will not allow the agreed delivery time to be met. The customer shall not be entitled to claim damages as a result.
For example, interest may cause delays in the transport chain or the like for which the sender is not aware or responsible.
Property rights
The goods become the property of the subscriber when they have been paid for in full.
